Operational Excellence Senior Program Lead
Coinbase · Remote - USA
Own and optimize workflows, routing logic, and agent tooling for the global Customer Experience operation. Design the CX operating system, covering end-to-end workflows, SOPs, and tooling to improve CSAT, retention, and FCR.
- Role
- Other
- Remote policy
- fully-remote
- Team
- Customer Experience
- Region
- APAC
- Posted
- 2026-09-11
- First seen
- 2026-11-01
- Last seen alive
- 2026-11-02
- Last verified
- 2026-11-01
- Verification
- AI-verified
- Source
- Coinbase careers
- Board
- greenhouse
Report expired / not remote
Check the employer's posting first. If it is gone or not actually remote, tell us via contact with "Operational Excellence Senior Program Lead at Coinbase"; the next ingest drops it.