MVP Account Executive

About this role

At PrizePicks, we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together? MVP Account Executives are assigned to independently manage the customer experience for the company's most engaged players. The top valued players are assigned to Account Executives primarily based on geography. The MVP Account Executive's purpose is to independently cultivate genuine relationships with these players to: 1) better understand their needs/preferences so that the company delivers a well-rounded product experience, 2) ensure these players receive white-glove, elevated treatment and 3) have access to an elevated level of customer care to resolve issues that could prevent an enjoyable PrizePicks experience. Do all 3 well, and the MVP user has no reason to play anywhere else. What you'll do: Be the strategic relationship partner for our high value players, driving loyalty and increasing levels of product satisfaction & entertainment value for those valuable players. Monitor our MVP Scouting reports & perform due diligence to onboard MVP users, building a book of business of up to ~500 players across multi-state territories. Actively participate in improving the ongoing strategic design of PrizePicks MVP program, so the company remains at the forefront of player engagement, elevated care and responsible gaming. Further driving loyalty and increasing levels of product satisfaction and entertainment value for the MVP members. Independently manage offline expense budget decisions to create personalized and memorable experiences for MVPs that generate increased brand affinity. Exercise discretion to troubleshoot and expeditiously resolve any issues experienced by assigned MVPs. Coordinate with senior external & internal personnel (Experiential Marketing and Partnerships teams) to execute in-person touchpoints for MVPs, providing them access to events that only PrizePicks could offer. Collaborate with the MVP Team & other PrizePicks departments to identify new engagement opportunities & drive innovation for the Member experience. Implement all MVP policies & guidelines, with a strong emphasis on Responsible Gaming practices. What you have: 3-5 years of customer-facing experience, high-end customer service field preferred Proven experience managing company's most valuable and engaged customers Deep understanding of customer segmentation, lifecycle stages, and CRM best practices Experience in a mobile-first, fast-paced consumer technology or gaming environment strongly preferred Excellent interpersonal & communication skills, ability to build relationships Passionate about providing top-tier service /s

The employer's own description, as posted on their site. Apply on PrizePicks's site ↗