Senior Partner Program Manager

About this role

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Senior Partner Program Manager. About the job As our partner ecosystem matures, we are moving away from ad-hoc relationships toward a structured, highly incentivized, and globally consistent program. We are seeking a strategic Senior Partner Program Manager with a strong can-do attitude to lead our Program Architecture, Tiers & Incentives pillar. If you excel at designing global channel programs, managing Market Development Funds (MDF) , and leaning in with cross-functional teams to tackle complex and ambiguous challenges, this role is your opportunity to define the rules of engagement for Twilio's global partner network. In this role, you will be a lead architect of the Twilio Partner Program. You will lead defining the criteria, benefits, and tiering structure for the future of our program. You will take ownership of program governance, ensuring partners are accurately audited and elevated based on performance. Furthermore, you will optimize the operational framework for various programs, and ensure our incentive packages drive tangible pipeline and ROI. This role requires a proactive problem-solver and strategic thinker who brings a collaborative, hands-on approach to navigating ambiguity and aligning compliance with partner-friendly incentive designs. Responsibilities In this role, you'll: Program Architecture & Tiering: Lead the design, planning and rollout of future program architectural enhancements, establishing clear, measurable criteria and tiered benefits for all partner tracks. Incentive & PAF Strategy: Optimize the rules, allocation models, and pre-approved packages for the Partner Acceleration Fund (PAF), ensuring investments drive localized pipeline generation. Governance & Compliance: Establish and run the annual/semi-annual partner tier audit process. Enforce compliance, manage tier elevations, and ensure program integrity. Partner Engagement: Develop an engagement model for the program that incentivizes the right partner behaviors (certifications, deal registrations, co-marketing) over passive participation. Long Tail Partner Activation Strategy: Scale the unmanaged partner ecosystem using a one-to-many strategic framework, leveraging automated engagement paths, digital enablement, and self-service resources to drive activation and growth. Qualifications Required: Experience: 6-8 years of experience in Partner Programs, Channel Strategy, Ecosystem Architecture, or related functions in a fast-paced technology environment, with a track record of taking initiative and rolling up your sleeves. Program Design: Proven track record of designing, launching, and managing tiered partner programs and defining clear programmatic requirements. Incentive Management: Deep experience managing MDF, Co-Op, or Partner Acceleration Funds, including ROI tracking and claim governance. Executive Communication: Exceptional ability to distill complex program rules into executive-ready presentations and partner-facing program guides. Desired: Global Market Acumen: Experience managing program nuances across EMEA, NAMER, LATAM, and APJ markets. Ambiguity & Problem Solving: Demonstrated resilience and a positive, solution-oriented mindset when tackling novel business models or ill-defined, complex challenges across matrixed teams. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a reti

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