Senior Professional Services consultant

About this role

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? About the Role As a Sr. Professional Services Consultant , you'll guide customers across the entire lifecycle-from shaping their initial onboarding to partnering on multi-year, transformational engagements as their business and the Wrike platform evolves. You will serve as a strategic advisor and hands-on solution builder: diagnosing business workflows, educating teams on modern work management practices, and designing creative solutions in Wrike. When engagement requires connecting tools or importing historical data, you'll leverage user-friendly, low-code tools like Wrike Integrate and modern AI capabilities to deliver complete solutions. Who You Are You are likely a strong fit for this role if you identify with one of the following backgrounds: SaaS Implementation & Advisory Consulting: You come from a customer-facing professional services practice where you guided clients through software adoption, change enablement, and solution design. Internal Business Process & Workflow Leadership: You have led internal business process improvement, workflow redesign, or digital transformation initiatives across cross-functional teams, serving as an internal advisor and systems builder. Project Management & Communication: You have strong project management acumen and excel at clear customer communication, including next steps, recaps, and status updates, while proactively keeping internal Account Teams and leadership informed. Your Impact Manage an active, concurrent portfolio of approximately 10-15 customer engagements, balancing recurring advisory, mentoring, and "hands-on-shoulder" sessions with dedicated behind-the-scenes configuration and solution building. Lead individual customer engagements and take part in or lead larger global customer rollouts. Drive end-to-end customer onboarding, including Discovery, Solution Design, Configuration, Rollout, Education and Adoption Monitoring. Partner with enterprise customers on ongoing, multi-year transformational engagements-continually diagnosing new business needs, introducing emerging platform capabilities, and expanding Wrike adoption. Diagnose existing customer workflows and apply change management principles to educate teams and accelerate adoption of better collaboration practices. Design and build creative solutions within Wrike to solve complex operational challenges, using standard configuration, automated rules, and reporting dashboards (including Wrike Analyze). Expand solution value when needed by connecting Wrike to external systems using Wrike Integrate (our low-code integration tool powered by Workato) and guiding basic data migrations into Wrike. Leverage leading AI tools to accelerate consulting delivery and operational efficiency, while coaching customers on how to adopt Wrike's embedded AI capabilities to automate and elevate their own workflows. Support the sales team with scoping and discovery on more complex engagements, positioning the strategic value of Wrike's Professional Services. Manage personal billable utilization and project delivery milestones to achieve key operational and customer success targets, while maintaining accurate engagement records in Wrike, Salesforce, and related systems. Advocate for the customer and collaborate with Wrike's Product and Customer Success teams to influence roadmap priorities and resolve operational bottlenecks. Ensure smooth handoffs before and after Professional Services engagements by collaborating closely with sales, customer success, and support teams. Contribute reusable templates, best practices, and use-case blueprints to the internal knowledge base so delivery quality stays high and consistent. Mentor junior members of the consulting team and participate in team learning sessions. Your Qualifications 5+ years of client-facing experience in SaaS professional services, business consulting, or solutions implementation, combining strategic business process analysis with hands-on platform configuration. Proven ability to understand complex business processes quickly and translate client pain points into practical, well-architected solutions. Experience comfortably managing multiple customer accounts at once, with the organization and adaptability to switch gears smoothly across diverse client teams, industries, and use cases. Comfort working in a professional services environment with accountability for billable delivery, project pacing, and tracking engagement milestones. Working knowledge of modern project management and collaborative work methodologies (such as Agile, Scrum, Kanban, or Lean) and how cross-functional teams structure t

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