Technical Customer Support Engineer, North America
Hercules · Remote - North America
Resolve issues for non-technical customers using TypeScript and React skills, update the underlying platform and AI agent, maintain the knowledge base, build support automations, and handle platform incidents including public status communication.
- Role
- Engineering
- Remote policy
- fully-remote
- Salary
- USD 75k–150k
- Team
- Customer Support
- Type
- FullTime
- Region
- Americas
- Posted
- 2026-10-05
- First seen
- 2026-11-06
- Last seen alive
- 2026-11-06
- Last verified
- 2026-11-06
- Verification
- AI-verified
- Source
- Hercules careers
- Board
- ashby
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